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Customer Support

CapTel from T-Mobile Captioned Phone Support

For assistance with your CapTel 2400i, CapTel 840Series or CapTel 880i phone. Our customer service representatives are available 24/7 (excluding holidays).

  • Customer Service: 888-269-7477
  • Español: 866-670-9134
  • E-mail: CapTel@CapTel.com
  • Fax: 608-204-6167

Press the blue button on your phone to automatically dial a customer support representative.

WebCapTel Customer Service

For assistance using WebCapTel service on your PC, laptop or mobile device. Our customer service representatives are available Monday-Friday from 6:00 am to 11:00 pm Central Standard Time.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.