Customer Support

CapTel from T-Mobile Captioned Phone Support

For assistance with your CapTel 2400i, CapTel 840Series or CapTel 880i phone. Our customer service representatives are available 24/7 (excluding holidays).

  • Customer Service: 888-269-7477
  • Español: 866-670-9134
  • E-mail: CapTel@CapTel.com
  • Fax: 608-204-6167

Press the blue button on your phone to automatically dial a customer support representative.

WebCapTel Customer Service

For assistance using WebCapTel service on your PC, laptop or mobile device. Our customer service representatives are available Monday-Friday from 6:00 am to 11:00 pm Central Standard Time.

Fcc Logo Svg 200X168

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.