Charlene Spencer, a first time CapTel user, shares her emotional experience trying out the service for the very first time! Tears of Joy at the recent HLAA Conference made Charlene's frustrations on the phone just melt away! This exciting service is going to make a huge impact on her life... how can we help make an impact on yours?

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.