Sprint Cap Tel Resources How Does It Work

How Does Sprint CapTel Work?

Real-time captions mean no more guessing! When you’re using a Sprint CapTel phone, calls can be back-and-forth conversations just like any other telephone. You don’t need to wait to see all the captions before you respond and enjoy a natural conversation flow. Simply dial your party’s number and your CapTel phone automatically connects you to the captioning service.

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Sprint Cap Tel Resources Offered At No Cost

Is It Really Offered at No Cost?

Absolutely. Sprint CapTel service is a federally funded program, thanks to the Americans With Disabilities Act (ADA) and the FCC. That means anyone with certified hearing loss can enjoy no-cost captioned phone service. Feel free to select the Sprint CapTel phone that works best for you – enjoy no-cost, in-home installation – and make as many calls as you like.

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Sprint Cap Tel Resources How Do IQualify

How Do I Qualify?

Most types of hearing loss qualify for no-cost Sprint CapTel service. But because federal law prohibits anyone but registered users from using captioned phones, your hearing health professional must first sign a certification form. You can print the form and bring it to your audiologist, physician, PA, nurse practitioner (NP), Veteran Service Officer (VSO) or another qualified professional.

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Sprint Cap Tel Resources Get More With Sprint

Get More with Sprint

Sprint CapTel is the clear choice for staying connected with friends and family. Not only is Sprint ranked #1 for overall accuracy of captions1, we start you off right with in-home installation and training on how to use your new phone. Need assistance later? Simply push the blue button on your phone for 24-7 access to customer care.

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1According to a 2017 independent testing of phone-based IP captioned telephone service providers by Cositics, Sprint CapTel ranks #1 in the nation for overall accuracy.

What to Do About Hearing Loss

Hearing loss is experienced at different points of life and to different degrees. Utilize the Learning Center to understand more about the different types of hearing loss and the symptoms.


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LA LEY FEDERAL PROHÍBE A CUALQUIER PERSONA, SALVO A LOS USUARIOS REGISTRADOS QUE PRESENTEN PÉRDIDA DE LA AUDICIÓN, UTILIZAR TELÉFONOS DE SUBTÍTULOS POR PROTOCOLO DE INTERNET (IP) CON LA FUNCIÓN DE SUBTÍTULOS ACTIVADA. El Servicio Telefónico Subtitulado IP podría estar a cargo de un operador en vivo. El operador genera subtítulos que indican lo que dice la persona que llama. Estos subtítulos son enviados a su teléfono. Hay un costo por cada minuto de subtítulos generados, que se paga mediante un fondo federalmente administrado. No se le aplica costo alguno al usuario de CapTel por utilizar el servicio. (v5.4 7-18)