How Does Sprint CapTel Work?
Real-time captions mean no more guessing! When you’re using a Sprint CapTel phone, calls can be back-and-forth conversations just like any other telephone. You don’t need to wait to see all the captions before you respond and enjoy a natural conversation flow. Simply dial your party’s number and your CapTel phone automatically connects you to the captioning service.
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Is It Really Offered at No Cost?
Absolutely. Sprint CapTel service is a federally funded program, thanks to the Americans With Disabilities Act (ADA) and the FCC. That means anyone with certified hearing loss can enjoy no-cost captioned phone service. Feel free to select the Sprint CapTel phone that works best for you – enjoy no-cost, in-home installation – and make as many calls as you like.
How Do I Qualify?
Most types of hearing loss qualify for no-cost Sprint CapTel service. But because federal law prohibits anyone but registered users from using captioned phones, your hearing health professional must first sign a certification form. You can print the form and bring it to your audiologist, physician, PA, nurse practitioner (NP), Veteran Service Officer (VSO) or another qualified professional.
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Get More with Sprint
Sprint CapTel is the clear choice for staying connected with friends and family. Not only is Sprint ranked #1 for overall accuracy of captions1, we start you off right with in-home installation and training on how to use your new phone. Need assistance later? Simply push the blue button on your phone for 24-7 access to customer care.
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1According to a 2017 independent testing of phone-based IP captioned telephone service providers by Cositics, Sprint CapTel ranks #1 in the nation for overall accuracy.