Frequently Asked Questions

How does CapTel service work?

CapTel phones are designed to give you the best of both worlds – voice and captions. Simply dial your party’s number like you would with any phone. Your CapTel phone automatically connects you to the captioning service. When your party answers, you hear everything they say with your residual hearing. At the same time, the captioning service uses advanced voice recognition technology to display your party’s words in text, which appear on your CapTel phone’s screen.

Who can get a Sprint CapTel phone at no cost?

Anyone who has their hearing loss certified by one of the following professionals:

  • Aging Transition Coordinators
  • Audiologists
  • Community Care Coordinators
  • Doctors (with a hearing-related specialty)
  • Ear Nose Throat (ENT) Doctors
  • General Practice Physicians
  • Geriatric Practice Physicians
  • Hearing Instrument Specialists
  • Hearing Related Professionals
  • Primary Care Physicians
  • Veteran Service Officers (VSO)

Why isn't there a cost for the Sprint CapTel equipment and captioning service?

Captioned telephones and service are supported and funded by the FCC, offering access to the nation's phone system to people with hearing loss.

What do I need to use my Sprint CapTel phone?

You need a standard phone line ("dial tone") and high-speed Internet ("broadband"). If you don't have Internet, you may be able to use the CapTel 840 landline phone. Call us for details.

Do I need wireless/cellular service to use Sprint CapTel?

No. Sprint CapTel service works over your existing phone line and uses your current Internet service. Wireless service is unnecessary.

What are my Sprint CapTel service choices?

You can choose one of four phones, including two traditional-style models, one for people who have low-vision, and a modern phone with features like Bluetooth hearing aid connections and a touchscreen. Sprint CapTel service is included with every phone.

You mentioned an "installation." What do I need?

Once you submit your form, a local Sprint CapTel rep will contact you to set up a time to set up your phone and answer any questions. The entire appointment typically takes 30 minutes at the most, and if you'd prefer to set it up yourself, we can arrange that instead.

Can I use Sprint CapTel service outside of the U.S.?

No. Sprint CapTel captioning service is currently only available within the United States.

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LA LEY FEDERAL PROHÍBE A CUALQUIER PERSONA, SALVO A LOS USUARIOS REGISTRADOS QUE PRESENTEN PÉRDIDA DE LA AUDICIÓN, UTILIZAR TELÉFONOS DE SUBTÍTULOS POR PROTOCOLO DE INTERNET (IP) CON LA FUNCIÓN DE SUBTÍTULOS ACTIVADA. El Servicio Telefónico Subtitulado IP podría estar a cargo de un operador en vivo. El operador genera subtítulos que indican lo que dice la persona que llama. Estos subtítulos son enviados a su teléfono. Hay un costo por cada minuto de subtítulos generados, que se paga mediante un fondo federalmente administrado. No se le aplica costo alguno al usuario de CapTel por utilizar el servicio. (v5.4 7-18)