On Capitol Hill it’s officially known as H.R. 4056/S. 2446 – but the Medicare Audiologist Access and Services Act of 2019 (MAASA) is more widely referred to as an empowering piece of legislation that puts patients first. Specifically, senior patients who use Medicare Part B for their hearing and balance health needs.

Many factors can arise when certifying a patient for a captioned telephone service. The patient-first ideology focuses on trust, respect for patients, shared decision making, sensitivity to patient needs, and always looking out for their best interest. In order to have a positive patient outcome, expectations must be met or exceeded.