How to Place A Call
- Sign in to your WebCapTel account and enter your telephone number and the phone number you wish to dial. Click the “Place Call” button.
- WebCapTel will dial your phone number first. Once you answer, the system will automatically connect you with the person you are calling.
- Enjoy your call! Captions of what your caller says appear right on your computer screen.
- Click the “End Call” button or simply hang up your phone to end the conversation.
How to Receive A Call
- Sign in to your WebCapTel account and enter your telephone number. Click “Submit”.
- On the Place Call screen, click the “Start Waiting For Calls” button. You’re ready to receive calls!
- Have your callers dial 800-933-7219 (English) or 866-219-6803 (Spanish), then dial your telephone number and press pound (#). You must be logged in to receive calls.
- When your phone begins ringing, answer it. Captions of what your caller says appear on the computer screen enabling you to follow the conversation.
- Click the “End Call” button or simply hang up your phone to end the conversation.
What You Need
- High-speed Internet connection
- A device with a standard web browser (Google Chrome, Firefox, Safari, Internet Explorer v. 8 or 11) to display captions
- Telephone connection (cell phone, landline or cordless)
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.