Helpful Resources

Sprint Cap Tel Resources How Does It Work

How Does CapTel from T-Mobile Work?

Real-time captions mean no more guessing! When you’re using a CapTel phone, calls are back-and-forth conversations just like they are on any other telephone. Enjoy a natural conversation flow. Simply dial your party’s number and your CapTel phone automatically connects you to the captioning service.

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Sprint Cap Tel Resources Offered At No Cost

Why Is There No Cost?

CapTel service is a federally funded program, thanks to the Americans With Disabilities Act (ADA) and the FCC. That means anyone with certified hearing loss can enjoy a no-cost captioned phone and captioning service. Feel free to select the CapTel phone that works best for you – enjoy a no-cost, in-home installation – and make as many calls as you like.

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Sprint Cap Tel Resources How Do IQualify

How Do I Qualify?

Most types of hearing loss qualify for no-cost CapTel captioning service. But because federal law prohibits anyone but registered users from using captioned phones, your hearing health professional must first sign a certification form. You can print the form and bring it to your audiologist, physician, PA, nurse practitioner (NP), Veteran Service Officer (VSO) or another qualified professional.

See a list of certifiers

Sprint Cap Tel Resources Get More With Sprint

Get More with CapTel

CapTel is the clear choice for staying connected with friends and family. Not only was CapTel ranked #1 for overall accuracy of captions1, we start you off right with in-home installation and training on how to use your new phone. Need assistance later? Simply push the blue button on your phone for 24-7 access to customer care.

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1According to a 2017 independent testing of phone-based IP captioned telephone service providers by Cositics, CapTel ranks #1 in the nation for overall accuracy.

What to Do About Hearing Loss

People experience hearing loss at different points of life and to different degrees. Visit the Learning Center to understand more about the different types of hearing loss and the symptoms.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.