No Cost Phone with Certification

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.

The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.


Third Party Certification only applies to CapTel models that are Internet-based (CapTel 840i, CapTel 880i and CapTel 2400i)
Third Party Certification cannot be used for CapTel models that do not have an Internet connection (CapTel 840 / CapTel 800 / CapTel 200)

Complete and Print: Third Party Certification Form

Download form now

Important Things to Know:

Professionals qualified to sign the Third Party Certification:

• Audiologists

•  Doctors (with a hearing-related specialty)

•  Primary Physician

•  General Practice Physician

•  Ear Nose Throat (ENT) Doctor

•  Speech-language Pathologists (SLPs)

•  Geriatric Practice

•  Social Workers (for their clients)

•  Hearing Related Professionals

•  Hearing Instrument Specialists

•  Veteran Service Officers

•  Aging Transition Coordinators

•  Community Care Coordinators


    1. Download & print the Hearing Health Professional Certification Form

    2. Have the form signed & dated by a hearing professional as listed above

    3. Fax the completed certification form to:
    1-608-238-3008 (Fax)

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    FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.